Warranty and repair

CBShop Warranty

All products with a serial number that can be proven to have been purchased from CBShop come with a standard 2-year warranty upon presentation of a valid proof of purchase. This also applies to our so-called export models, i.e., products modified or customized by us. We stand behind our craftsmanship and experience since 1972 and do not supply box pushers, but carefully selected equipment that we have customized where necessary.

In addition to the warranty we offer ourselves, a manufacturer's warranty may also apply. In all cases, you, as a consumer, remain entitled to the statutory warranty: the product must do what you can reasonably expect, given the price, the type of product, and the information provided at the time of purchase.

What is covered by the warranty?

The warranty covers material and manufacturing defects during normal, careful use of the product. You are entitled to free repair or, if repair is not possible or unreasonable, replacement of the product or an appropriate solution.

Some products and situations are subject to exceptions and therefore not (or only to a limited extent) covered by the warranty:

Items that cannot be exchanged or returned for hygiene reasons, such as (in-ear) headsets, microphones, and similar products.

Products that have been misused or incorrectly connected, for example, with positive and negative connections reversed, or with 24 volts connected to a device intended for 12 volts. If this has happened, please be honest about it: CBShop will always try to resolve your problem for a reasonable fee. It certainly doesn't always mean your radio is irreparably damaged.

Power amplifiers, output transistors, and amplifiers. In practice, this usually falls under misuse. Often, the cause is that transmissions were made without an antenna, with a defective antenna, or with an antenna that is not suitable for the power output. This is especially common with export radios. Therefore, make sure your antenna is also suitable for the transmitter's power output.

Cable breakage (for example, due to pulling, kinking, or pinching of cables).

Antennas without a serial number or clear origin.

Microphones and PTT buttons. Some users use the same microphone for 10 years, while others destroy it within two months. We do not offer a warranty on microphones and therefore do not provide one. Furthermore, we consider microphones to be hygiene products.

Broken or cracked displays and screens, for example, due to drops, impacts, or other external damage.

If in doubt, we will assess on a case-by-case basis whether the defect is covered by the warranty.

Defect Reporting Procedure

If your product is defective within the warranty period, please contact us first (preferably by email) with a clear description of the complaint and a copy of your proof of purchase. If necessary, we will ask you to send the product to us or bring it to our store.

Upon receipt, we will assess whether the defect is covered by the warranty and whether it is a factory repair or a self-repair. If it is covered by the manufacturer's warranty, we will forward the product to the importer or manufacturer. Please allow for a lead time of at least a few weeks, especially if the product needs to be shipped abroad. If the warranty is not applicable, you will receive a quote or estimate of the repair costs in advance.

Out-of-Warranty Repairs

Even outside the warranty period, we can still repair many products, provided parts are available and the condition of the device makes this worthwhile. For older equipment, we critically assess whether repair is still economically and technically viable; sometimes replacement is a better option. We believe in a circular economy, but within reasonable limits of safety, reliability, and cost.

For out-of-warranty repairs, we charge investigation fees and any labor and material costs; these will be agreed upon with you in advance, to the extent reasonable and possible.

Relationship with General Terms and Conditions

Our General Terms and Conditions apply to all purchases from CBShop. This warranty policy is a practical implementation of these Terms and Conditions and does not affect your statutory rights as a consumer. In the event of any conflict between this text and the General Terms and Conditions, the provisions of the General Terms and Conditions shall prevail.